Knowledgebase

Problems sending e-mails?

Before submitting a support ticket, please ensure your Mail Client (Outlook, Thunderbird, etc.) is configured to send mail correctly.

Namely: "My outgoing server (SMTP) requires authentication"

For instructions on how to set this up see below:

Microsoft Outlook 2007

1: In the Tools menu, select Options then Mail Setup. Under 'Email Accounts,' click E-mail Accounts. Select an account, and click Change above the list of accounts. Click More Settings, then the Advanced tab

2: Click the Outgoing Server tab. Make sure that 'My outgoing server (SMTP) requires authentication' is selected. The radio button 'Use same settings as my incoming mail server' should also be selected.

3: Click OK > Next > Finish > Close > OK.

Microsoft Outlook 2003

1: In the Tools menu, select Email Accounts then View or change existing e-mail accounts. Click on your e-mail account which is hosted with us, and then click change.

2: Click More Settings, then click the Outgoing Server tab. Make sure that 'My outgoing server (SMTP) requires authentication' is selected. The radio button 'Use same settings as my incoming mail server' should also be selected.

3: Click OK > Next > Finish.

Also Read

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